Terms And Conditions
By visiting or shopping at LuxReno.com, you accept the following terms and conditions. Please read them carefully.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of LuxReno.com or its content suppliers and protected by Canadian, United States and international copyright laws. The compilation of all content on this site is the exclusive property of LuxReno.com and protected by Canadian, United States and international copyright laws.
Customers will have their item shipped within one or two business days after payment is cleared, normally sooner. No shipment on weekend or public holidays. All shipments will have track numbers and will be provided to customers upon shipment. Basically, we use FedEx Ground as our carring service. However, express shipping is available upon request and extra cost will be added. Please contact us via e-mail for these services. Local Pickup is available, please contact us to make a pick up appointment after the auction ends. A physical address is needed. We don't ship to P.O.Box, APO, FPO address.
LuxReno.com is happy to accept orders originating abroad as well as canadian orders shipped internationally. They must meet the following criterion. International orders are subject to additional shipping charges on top of those indicated in your total purchase. You will be contacted regarding the final charge, at which time you may confirm or cancel your order. International orders usually take 5-30 business days from date of shipment to arrive, depending on the customs procedures of the destination country. LuxReno.com assumes no responsibility with respect to these procedures or any tariffs, duties, or other such restrictions & charges imposed and/or enforced by the destination country.
All orders shipped within Canada will be charged sales tax ( 5% GST ), or ( 12% - 15% HST). Sales tax is calculated base on the total price including shipping. No tax for International and USA customers
Should you wish to cancel an order after it has been shipped, you would be required to refuse delivery of your shipment. A cancellation fee of 15% along with applicable fees and shipping charges will be charged to your account. You must contact us to get our permission before you cancel your order.
Warranty And Return
All items sell at LuxReno.com are guaranteed to work as described. All defective products will be replaced within one year ( from the date you received the item ). Under the warranty period, we will repair or replace any defected product. The Warranty does not apply when the item has been tampered with, misused, improperly installed, altered, was damaged through abuse or accident.
Due to the nature of the plumbing products and accessories, we cannot resell any return merchandise which had been installed or used. Under these circumstances, we cannot take any returns UNLESS the product is defective. So we can only offer return privileges if an incorrect item is shipped or an item is received damaged or defective. All items are returned must be in brand new condition or never been used. Please contact us via e-mail within 3 days of receiving your item, we will help you with that process. A refund will be issued in the form of the original payment method or a company check within 30 days. Shipping charges are non-refundable in any instance.
Typographic, Photographic and Technical Errors
Although we do our best to achieve 100% accuracy, occasionally errors and inaccuracies do occur. Should you encounter an error or inaccuracy, please inform us so it can be corrected. Products and packaging depicted may differ from stock available at the time of shipment. We reserve the right to substitute equivalent items. If an error is made and a product is listed at an erroneous price, LuxReno.com may, at its discretion, refuse or cancel any orders placed at the incorrect price. If an order has been confirmed and charged to your credit card at the incorrect price, LuxReno.com shall have the right to immediately issue a credit in the amount of the incorrect price.
Prices & Availability
Because of the fast-moving nature of the industry, prices and availability are subject to change without notice. LuxReno.com is unable to issue price adjustments due to manufacturer price changes after date of original sale. We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice. We will inform you when a product is not in stock, and can contact you when we expect the product will be available. Anticipated delivery dates are based upon vendor supplied information and are subject to change.
In no event shall LuxReno.com be liable for any damages caused by any product or failure of such product to perform, whether or not advised of the possibility of such damage and regardless of the theory of liability pursuant to which such damages may be sought.